Technical Specialist (Support Engineer)
Financial and Risk
Product or Service
Thomson Reuters REDI is an execution manage system (EMS), with around 2000 daily users trading global Equities, Futures and Options across global markets. It includes a broad range of EMS trading functionality including live market prices, charting, portfolio basket trading, pairs spread trading, positions, risk management, allocations, FIX connectivity to clients and brokers, and integration with Thomson Reuters Eikon for IOIs and Messenger.
REDI is well-known amongst traders, having been previously developed & extended by Goldman Sachs, spun off in 2013, & now owned by Thomson Reuters since Jan 2017.
The role is in the existing team that provides L2 application support during Asia hours. The key responsibility is to ensure the stability of the production environment, working closely with the L1 (customer-facing) team, FIX Onboarding, Developers & Infrastructure engineers. The L2 team investigates & tries to resolve any production incident, from small issues or questions up to large system outages, reaching out to other teams and escalating if necessary. Tracking open issues in Jira & following up on root causes issues is an important part of the role.
Main Responsibilities / Accountability
Essential Skills/Experience Required
Desired Skills/Experience Required
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