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Analista de Suporte ADVPL/Protheus Júnior

Thomson Reuters Customer Service & Support 2/16/2018 12:53:38 PM Campinas, SP Brazil
Job Description

• Atendimento telefônico e através de tickets em portal de atendimento a usuários de Comércio Exterior;
• Analisar a solicitações do cliente;
• Entrar em contato com o cliente para entendimento detalhado da solicitação;
• Esclarecer dúvidas funcionais sobre os sistemas;
• Realizar consultas SQL em banco de dados / Desenvolvimento de scripts em SQL;

• Realizar consultas de código fontes na linguagem ADVPL;
• Especificar funcionalmente problemas encontrados no sistema;
• Disponibilizar correções aos clientes com instruções de aplicação;
• Auxiliar o cliente em liberações de patchs;
• Prover contingência para problemas críticos.

Requisitos:
Superior Completo em Ciências da Computação, Análise e Desenvolvimento de Sistemas, Sistemas de Informação ou áreas correlatas;
Excel/Word;
Conhecimento/experiência em consultas em ADVPL e SQL;
ERP Protheus (Totvs);
Banco de Dados - SQL/Oracle.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit thomsonreuters.com/careers.

More information about Thomson Reuters can be found on thomsonreuters.com.



Locations
Campinas-São Paulo-Brazil
Req #: JREQ097091
Locations: Campinas-São Paulo-Brazil
Job Function: Customer Service & Support
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