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Service Integration and Management Internship - Summer 2018

Thomson Reuters Exception 1/13/2018 4:16:00 PM Eagan, MN United States of America
Job Description

Role Overview:

Are you looking to put your technology savvy skills to use while building business acumen? Are you interested in learning more about the growing field of Service Integration and Management (SIAM)? If so, Thomson Reuters has the internship for you.

As a Service and Integration Management Intern, you will help improve and maintain the processes for managing large, third-party relationships, leveraging the SIAM methodology. This includes reviewing the service and planned deliverables, creating remediation plans and seeing these to fruition. Additionally, you will develop reporting and analysis around existing relationships to highlight opportunities and process improvements. You will also be involved in creating contractual work orders should any be required during your placement.

Responsibilities:

Depending on business needs, you will be responsible for some or all of the following areas:

  • Analyze trends and data from delivery reports (e.g. velocity and project status reports), identify Delivery Improvement activities and drive these to resolution
  • Analyze trends and data from Service reports, identify Service Improvement activities and help deliver against these Service Improvements
  • Review SIAM contract to identify areas that are not being fulfilled
  • Identify and drive delivery improvement projects
  • Review the service supply chain to determine where suppliers aren’t aligned to overall Service Level Agreements
  • Define and validate acceptance criteria for each new implementation
  • Review service metrics and provide recommendations of changes required to drive up service.
  • Provide management reporting in line with established Service Integration processes and requirements
  • Other duties as defined

Skills & Profile:

Essential skills:

  • Strong creative problem solving and issue resolution skills
  • Excellent written and verbal communication skills, including the ability to effectively communicate to both technical and non-technical users
  • Strong organization skills and attention to detail
  • Ability to prioritize work and communicate issues in a timely manner
  • Ability to work independently
  • Strong problem analysis approach

Preferred skills:

  • Understanding of Agile and Waterfall approach to software development life cycle
  • Understanding of ITIL Service Management

Qualifications:

  • Currently a junior or senior pursuing a degree in Information Technology, Management Information Systems, Computer Science, Business Operations, or related discipline meeting program academic requirements

++ This summer internship requires a full-time commitment from late May/early June through mid- to late August, with a potential opportunity to extend into the fall and spring. Thomson Reuters will not sponsor applicants for work visas for this position now or in the future. ++

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit thomsonreuters.com/careers.

More information about Thomson Reuters can be found on thomsonreuters.com.



Locations
Eagan-Minnesota-United States of America
Req #: JREQ097798
Locations: Eagan-Minnesota-United States of America
Job Function: Exception
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