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Business Operations Analyst

Thomson Reuters Accounting & Finance 3/14/2018 4:16:05 PM Eagan, MN United States of America
Job Description

The Business Operations Analyst is responsible for a wide range of duties that enhance the efficiency of the Subscription Services Department.

Duties consist of, but are not limited to, the following:

  • Coordinates testing and support the quarterly SAP Major releases.
  • Attends standing system meetings with SAP and Bolt to represent Subscription Services issues, coordinates testing, and raises new change requests.
  • Coordinates with systems and network support for all wireless hardware devices and communicates issues as needed.
  • Provides detailed business knowledge to system developers, including knowledge transfer of existing systems and use to the new MIS team and TCS Consulting.
  • Logs tickets for troubleshooting and develops BRS and justification documentation.
  • Monitors and reports on transactional accuracy, errors, missed subscription lists, confirmations and pallet scans.

Provides first level support to Subscription Services employees relating to vendor services, software, and hardware.

Work with the following technologies: SAP, Oracle Databases, EDI (Electronic Data Interchange) – SPS Commerce, ASN (Advanced Shipment Notification), SendSuite

Serves as a department liaison for DSG, Mii, SAP, SSTM, BCC, and Bolt support and applications. 

Researches and provides information and insight to improve the efficiency and transactional accuracy of SAP, SAP Mii and future technological advancements.

Verifies accurate and timely completion of all SAP & Mii transactions, updating data records as appropriate to maintain data integrity.

Communicates with departmental management, supervisors, and manufacturing production coordinators regarding business systems (SAP,  Mii, etc.)

Creates systems Standard Work and TWI (Training within Industry) documentation and provides training to management and employees.  Coordinates with supervisors to lead system implementations, upgrades and system maintenance, and provides technical advice to resolve problems in implementation.

Supports and develops the technical skills of Subscription Services staff through one-on-one coaching, training sessions, and feedback.

Conducts post-project (systems integration or enhancement) analysis to identify cost savings.  Supports development and maintenance of metrics to measure department productivity/cost control.

Develops project plans specifying goals, strategy, staffing requirements, scheduling, identification of risks, contingency plans, and allocation of available resources.  Includes cost/benefit analysis and recommendations (as applicable).

Responsible for understanding customer expectations and ensuring outbound shipments meet those expectations (working in conjunction with the Traffic Specialist).

Perform other tasks and assignments as directed.


Education (Minimum requirements)

  • Bachelor’s degree is required
  • Minimum of 3 years of data and analytics experience in a large enterprise company is required

Knowledge and Skills (Minimum requirements)

  • Advanced experience with Microsoft Office products
  • Proven project management and organizational skills
  • Ability to prioritize and multi-task
  • Strong written and oral communication skills
  • SAP or other integrated business system (MRPII) experience
  • Highly motivated  with the ability to work independently in a fast-paced changing environment
  • Keeps up to date technically, applying new knowledge to the role

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit

More information about Thomson Reuters can be found on

Eagan-Minnesota-United States of America
Req #: JREQ097212
Locations: Eagan-Minnesota-United States of America
Job Function: Accounting & Finance
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