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Customer Care Specialist

Thomson Reuters Customer Service & Support 3/8/2018 8:11:00 AM Carrollton, TX United States of America
Job Description

Thomson Reuters provides professionals with the intelligence, technology and human expertise they need to find trusted answers. We enable professionals in the financial and risk, legal, tax and accounting, and media markets to make the decisions that matter most, all powered by the world's most trusted news organization.

In the Knowledge Solutions business segment we provide a full range of online information, research and certified professional education tools for tax, accounting, audit and corporate finance professionals. Our goal is to simplify the lives of tax and accounting professionals.

We are searching for a Customer Care Specialist to work from 8:00am-6:00pm Monday through Friday, in our Carrollton, TX office.

As a Customer Care Representative supporting our Knowledge Solutions segment, you will:

  • Answer questions from tax, accounting, audit and corporate finance professionals through phone, email, or instant messaging
  • Research and resolve questions pertaining to billing disputes, address changes, account changes/updates, order status, product feedback, password assistance, billing inquiry, etc.
  • Provide clear and precise documentation  in our call tracking database
  • Improve the quality of the customer interaction on a daily basis
  • Assist department to meet/exceed all department metrics

Qualifications

  • 1-3 years support experience with an emphasis on providing excellent service in a customer care role in banking, financial, or accounting role is highly desired
  • Bachelor's degree or equivalent from an accredited 4-year college or university is preferred with technical or business background
  • Excellent verbal, written communication skills and effective listening skills, and inspire confidence while leading customers through the steps to resolve issues
  • Strong computer skills and ability to learn company products, techniques and processes quickly in training environment
  • Excellent problem-solving skills and the ability to learn Thomson Reuters products
  • A commitment to personal high standards proven by excellent attendance and the desire and ability to contribute to team and company goals


Why is Thomson Reuters a great place for me to work?


Each of us brings a unique perspective to our work. That perspective is shaped by where we live, the business we advance, and the decisions we influence. But true impact isn't something any of us achieves alone. It's only possible when ideas connect and talents are shared. Together, the power of our perspectives will move the world. That's why you're being invited to Bring it.


What are Thomson Reuters core values?


Trust: We act with integrity and independence by holding ourselves and each other to be ethical and reliable in all we do.


Partnership: We work together, with each other, with our customers and with industry partners to deliver superior results and experiences.


Innovation: We innovate to serve our customers, drive our growth and win in dynamic business environments.


Performance: We deliver results, excelling at work that positively impacts the world.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit thomsonreuters.com/careers.

More information about Thomson Reuters can be found on thomsonreuters.com.



Locations
Carrollton-Texas-United States of America
Req #: JREQ097730
Locations: Carrollton-Texas-United States of America
Job Function: Customer Service & Support
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