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Salesforce Administrator

Thomson Reuters Technology Development 1/11/2018 10:23:28 AM Culver City, CA United States of America
Job Description

Thomson Reuters Legal Enterprise Solutions is hiring a Salesforce.com (SFDC) Administrator who will be responsible for leading and managing all facets of SFDC.  The SFDC database is currently used by sales and client services teams to track prospects, lead maturation, online and offline marketing campaigns, ongoing client management, product implementation processes and professional services engagements, as well as competitive intelligence. 

This position has project lead responsibilities and requires that this person successfully consult, scope, design, implement and train in support of business workflows.   Must have a strong ability to collaborate with sales, account management and marketing to effectively manage SFDC’s integration with our marketing automation software. 

Division/Group/Role

Thomson Reuters Legal Enterprise Solutions consists of the Thomson Reuters Elite and Legal Tracker businesses and is a leading developer of integrated information solutions for legal firms, professional services firms, and corporations worldwide.

Thomson Reuters Elite is a premier provider of financial and practice management systems to the legal industry and to other professional services markets, including marketing services, and management and IT services. Elite develops proven software solutions and delivers expert professional services that help customers enhance their core business competencies and sharpen their strategic focus.   Headquartered in Los Angeles, Elite maintains offices worldwide. More than 60% of AmLaw 100 and Global 100 law firms rely on Elite solutions to manage their business.

Legal Tracker, a Thomson Reuters company, is a leading provider of legal workflow solutions to corporate legal departments worldwide.  Legal Tracker is a SaaS application and is the No. 1 ranked matter management and e-billing system among corporations and firms, providing the data and analytic tools to enable legal departments to efficiently track, control, manage, analyze, and report on legal activities worldwide.

Duties & Responsibilities:

Administration

  • Manage SFDC database
  • Perform basic administration of SFDC instance
  • Create and manage custom objects, fields and formulas
  • Develop and maintain validation rules and custom workflows
  • Regularly perform database de-duping and cleanup procedures
  • Manage ongoing support requests and administrative needs of users
  • Refine existing  reports, dashboards, and processes to continuously monitor data quality and integrity
  • Attend DreamForce.com

Security

  • Maintain addition/termination of user licenses in compliance with corporate security standards
  • Implement and enforce security updates from SFDC and Thomson Reuters
  • Training and Documentation
  • Develop training plans, materials, and documentation for database users, keep materials up-to-date, coordinate new user and ongoing training sessions worldwide
  • Monitor user adoption rates and respond as needed (additional training sessions, communication, modifications, or other resources) to improve
  • Assist users with report design and management
  • Train new users
  • Process Discovery and Management/Reporting
  • Work with various functions and end users to identify, document, and communicate standard business processes as they relate to the database
  • Work with sales team to maintain, track and enhance  sales activities
  • Work with management to identify new and creative opportunities to leverage the database to support additional business processes or functions

Platform Integration

  • Work with online team to integrate web and online initiatives into the database
  • Research SFDC plug-ins and 3rd party applications as needed to enhance business processes

Key Skills/Qualifications:

  • Experience with SFDC administration and implementation
  • SFDC certification a plus
  • Knowledge of Gainsight
  • Working knowledge of marketing automation software a plus (Eloqua, Pardot)
  • Strong analytical, business process development and problem solving skills
  • Excellent project management skills
  • Proficient in data manipulation (Excel, Access)
  • Interface with staff developing sales / marketing strategy/ initiatives as technical advisor
  • Experience documenting and validating business requirements
  • Experience creating and maintaining custom reports and dashboards
  • Ability to work both independently and drive and lead projects as necessary

Position must reside in Culver City, CA

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit thomsonreuters.com/careers.

More information about Thomson Reuters can be found on thomsonreuters.com.



Locations
Culver City-California-United States of America
Req #: JREQ096948
Locations: Culver City-California-United States of America
Job Function: Technology Development
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