Technical Support Engineer, News Agency
Reuters News Agency is seeking a Mandarin/English speaking Technical Support Engineer in the Asia region to provide best-in-class Service and Support for our customers, distribution partners and internal customers.
The successful applicant will be responsible for managing 2nd level support calls across News Agency distribution systems and content products covering broadcast video, pictures, graphics and online content.
The role requires excellent technical and troubleshooting skills to ensure that problems and opportunities are dealt with quickly and effectively, in addition to a collaborative and pro-active approach and a keen interest in learning new technologies.
In Reuters News Agency we view service at the heart of our business. We have re-engineered our service organization to deliver a best-in-class experience for our customers – from initial installation to on-going support. In short – we see service as a competitive weapon – not an add on to our core business.
Qualifications and Experience Required
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
Intrigued by a challenge as large and fascinating as the world itself? Come join us.
To learn more about what we offer, please visit thomsonreuters.com/careers.
More information about Thomson Reuters can be found on thomsonreuters.com.