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Senior Research Supervisor - Operations

Thomson Reuters Research 1/4/2018 8:07:38 PM Pulau Pinang, PIN Malaysia
Job Description

Thomson Reuters Risk is growing its Managed Service & Platform products. The Screening Resolution Service (SRS) proposition is to ensure that the global financial and corporate communities can clearly identify who their customers are, in order to fulfill regulations designed to conduct client due diligence.  This is a unique opportunity to join a business which is expanding its managed service offerings in order to partner with and support clients with their requirement to comply with due diligence requirements of the regulated community.


(Accountabilities, activities and tasks)

  • Lead, manage, train, develop & coach a team of 4-5 Analysts to achieve performance & company goals/ objectives
  • Participate in the development of new business proposals and assists on other on-going project work as needed
  • Review reports completed by Analysts & provide feedback, ensure timely delivery and quality of reports
  • Communicate with internal & external parties in matters related to research & client requirements, help the team to solve problems.
  • Work with Senior Ops Analyst for account creation for the projects/deals as stated in the SRS Statement of Work and on-boarding new clients as well as the SRS work flow
  • Liaises with relevant stakeholders in providing information to ensure on time delivery
  • Manages and administers the work flow system
  • Analyses and prepares MIS reports
  • Carries out any ad-hoc project or task assigned by manager


The Senior Research Supervisor – Operations:

  • Reports to the Operations Manager, SRS
  • Works closely with all SRS colleagues especially those in Operations team, Case Manager, Quality team as well as colleagues from other units such as GTM and Proposition


(Knowledge, experience, skills and competencies)

  • Candidate with at least 2 years of supervisory experience/ people management experience
  • Candidate must possess at least a Bachelor's Degree in any discipline
  • Strong supervisory, communication and listening skills
  • Excellent planning and organization skills
  • Displaying good analytical, research and negotiation skills
  • Required languages (both written & spoken): English
  • Managing multiple tasks and activities simultaneously
  • Proficient in Microsoft applications
  • Paying attention to detail and delivering activities on time
  • Able to work effectively independently as well as in a team environment

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit

More information about Thomson Reuters can be found on

Pulau Pinang-Pulau Pinang (Penang)-Malaysia
Req #: JREQ095783
Locations: Pulau Pinang-Pulau Pinang (Penang)-Malaysia
Job Function: Research
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