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Technical BA - Salesforce (FTC till 11/18)

Thomson Reuters Technology Operations 1/23/2018 4:27:47 AM London, United Kingdom
Job Description


Position Title:  Technical Business Analyst

Business Unit: Financial & Risk

Product or Service: Platform & Analytics

Main Responsibilities / Accountabilities:

The Salesforce Business Analyst and CRM Centre of Excellence role supports the GTM organization on

1) enhancing existing tools, processes and capabilities for Salesforce

2) plays a critical role in the design, build and adoption of new processes and systems and

3) help lead on the creation of CRM centre of excellence

4) Essential Day-to-Day Responsibilities:                                    

Business analysis

  • Work with stakeholders to identify requirements and provides input to the design and development of technical business solutions
  • Documents the business requirements using terminology that can be understood by the technical team, as well as business stakeholders
  • Identifies, develops and implements improvements to business processes and internal support methodology
  • Configuration of Salesforce (assignment rules, workflows, lightning flows, page layouts, simple visual force components, package upgrades etc)
  • Prepares User Acceptance Testing scripts and runs UAT sessions
  • Prepares and conducts user training (incl documentation and system set up)
  • Agrees key milestones with the business and delivers to key milestones
  • Achieves overall project deadline with limited scope creep
  • Key contributor to the creation of a Business Centre of Excellence for Salesforce that is responsible for business led Salesforce configuration and deployment as part of a business led self-serve capability

Required Skills:              

  • Ideally extensive configuration experience within a complex SFDC environment; good knowledge of Salesforce ecosystem plus some knowledge Siebel is a plus
  • certified Administrator or equivalent working experience
  • 5 years business analysis experience with knowledge of multiple business models or processes within a global organization
  • Change management experience. Experienced in embedding behavioral change in sales teams and coordinate complex systems rollouts
  • Excellent facilitation, analysis, research and process mapping skills
  • Excellent written and oral communications skills, able to communicate across all levels of the organization and to translate complex technical information
  • Detail oriented and highly organized, with the ability handle multiple complex tasks
  • Independent and results oriented with the drive to hit deliverables and meet deadlines
  • Ability to problem solve effectively by utilizing logic and available resources
  • Ability to work proactively and collaboratively as part of a team on a large project                       

Essential Skills/Experience Required:

  • Strong business analysis
  • Ability to document and articulate complex processes
  • Good communicate skills and ability to articulate challenges and solutions
  • Stakeholder management
  • Deep understanding or platform

Desired Skills/Experience Required:

  • Hands on Salesforce administration
  • Strong analysis in Excel other data querying tools
  • Powerpoint, Visio, Business Optix
  • Tableau

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit

More information about Thomson Reuters can be found on

London-United Kingdom
Req #: JREQ092099
Locations: London-United Kingdom
Job Function: Technology Operations
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