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Order Management Specialist - Japanese Speaking

Thomson Reuters Customer Service & Support 3/6/2018 5:38:33 PM Pyrmont, NSW Australia
Job Description

Position Summary

We are looking for individuals who enjoy complex administration, juggling many tasks and managing client relationships. As an integral member of the Asia Customer Administration team you will manage the sales order process through to billing, including contracts administration adhering to agreed turn-around times and ensuring completion of orders. This is a fixed term contract for 12 months with possibility to extend.


The successful candidate will own the order life cycle for a designated group of customers ensuring requirements are met within a timely manner and providing expertise to the sales team and associated customers in all matters relating to the customer order. 

Skills and Experience

If you have worked in a high volume order processing environment and thrive on high volume administration then this position is for you. This role is fast paced and requires an individual who loves administration, coordination and service.

The key responsibilities:

  • Verify equipment needs, communication requirements and general customer needs, making sure to provide timeframes and set customer expectations as appropriate; review technical site survey to ensure accurate and timely order fulfilment.
  • Responsible for the preparation, mailing and chasing of the quarterly invoices
  • Escalate all delays to internal groups as appropriate
  • Take responsibility for customer related tasks within the allocated customer portfolio and other assignments as requested by the team leader
  • Manage the review of all order reporting ie pending and trial order reports to ensure timely release and removal of services
  • Manage customer queries and communicate in a professional and service-minded manner ensuring that resolution is provided even if not directly within own brief
  • Take responsibility for Customer Relationship Management (CRM) data quality in accordance with agreed standards and practices
  • Work as a team to ensure that customer’s requirements are met - attend team meetings; discharge actions in a timely manner and follow up others as appropriate; keep others informed of all matters affecting their customers 
  • Collaborate with and support locally based Customer liaison specialists
  • Provide assistance and mentorship to new recruits and less experienced members of staff
  • Meet agreed volume, service and quality targets

Skills and Experience

  • Degree/professional qualification or equivalent work experience preferred
  • Fluent English Language skills as well as Japanese native level language skill (written/verbal) is essential.
  • Proficiency in office suite and Access preferred
  • Ability to grasp technical concepts, understand diverse hardware platforms, operating systems, data communications and networking
  • Understanding of financial markets and Thomson Reuters products
  • Detail oriented with good analytical skills
  • Good communicator and able to work as a team
  • Ability to work independently on multiple activities, showing appropriate level of prioritisation and escalation skills
  • Demonstrates ability to comply with team practices and methods of working
  • Flexibility and an appreciation of a fast-moving and international environment

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit

More information about Thomson Reuters can be found on

Pyrmont-New South Wales-Australia
Req #: JREQ096699
Locations: Pyrmont-New South Wales-Australia
Job Function: Customer Service & Support
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