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Director, Account Management

Thomson Reuters Customer Service & Support 12/15/2017 2:42:40 PM Eagan, MN United States of America
Job Description

Your Impact at FindLaw, part of Thomson Reuters

Contribute to the success of FindLaw through leading a team of account managers.  Responsible for driving renewal growth, customer retention and delivery of an effective service strategy in a fast-paced environment. 

Job Requirements

  • Develops and executes strategies to achieve renewal and retention targets across the division
  • Participates in the process of designing and evaluating territory alignment, incentive plans and programs to drive renewal
  • Develops and executes strategies to improve the customer experience and improving retention
  • Coaches, mentors and develops leaders
  • Lead and/or participate in cross organizational initiatives
  • Collaborate across multiple departments and influence across all levels
  • Oversee, manage and be accountable for departmental budget for Account Management


  • 7+ years in a leadership role, with 3+ years in Account Management
  • Experience in implementing broader business strategy
  • Experience in internet marketing


  • Proven track record of meeting and exceeding company’s goals in a fast-paced environment
  • Proven ability to manage within a matrix environment, collaborate across multiple departments and influence at all levels
  • Proven ability to set and drive strategy; including leading through change
  • Ability to demonstrate flexibility in adjusting to changing business priorities, processes and decisions
  • Ability to work with escalated customer situations


  • Bachelors degree required

The Company

FindLaw is the leading provider of business development solutions for law firms and home to the largest online destination for people with legal needs (  Our integrated marketing solutions help law firms grow their practice through strategic marketing approaches that drive results.  The growth and success of our business is the direct result of our diverse teams of talent that are creative, dynamic, and just plain knowledgeable.  We recruit and retain the best professionals from across the country that bring an array of expertise to the table, including legal experts, tech talents, marketing wizards, data geeks, and digital strategists. 

The Perks

Our benefits package includes all the usual suspects: medical, dental, retirement savings, paid time off, etc.  In addition, people grow here. We’ve worked hard to make this a great place for our people to contribute so they can grow and help us grow.  As part of the global Thomson Reuters family, employees benefit from unlimited career development opportunities to help them on their professional path of success.

The Employee

This part is about you. Are you a motivated professional who has a natural bias towards action? Are you a natural collaborator who knows how to advocate for your position yet respects the value of different perspectives? Do you know your stuff and still want to learn even more?  Do you understand that being competitive means being flexible and knowing that change can be fun?  Do you care about culture and understand that you play a role in shaping it?  Most importantly, do you find yourself nodding “yes,” as you read this job description? If so, you should work at FindLaw, part of Thomson Reuters.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit

More information about Thomson Reuters can be found on

Eagan-Minnesota-United States of America
Req #: JREQ096107
Locations: Eagan-Minnesota-United States of America
Job Function: Customer Service & Support
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