Business Unit: Legal UKI
Our Legal organisation connects our customers’ businesses to the ever-changing legal and regulatory environment. We provide critical online and print information, decision support tools, software and services to lawyers who practice in law firms, in corporate legal departments and in the public sector. We are a growing business in the UK, especially since the acquisition of Practical Law Company. We are very excited about the next stage in our growth and how you can play a part in it.
FirmStyle is a programme supporting Practical Law’s automation system Contract Express. When documents are generated through Practical Law, FirmStyle adds customised Styles to the documents, making them appear in the format that the law firm uses for their internal documents. This back end system forms a critical part of the value proposition of the system and is a key support area for the organisation. Existing knowledge of how to work with FirmStyle is not expected.
Position Title: Document Support Specialist
Position Type: Permanent
Role Purpose/ Summary:
The core responsibility is to support the FirmStyle product by implementing new system customers configurations, updating existing instances and troubleshooting issues. The candidate will be expected to identify potential improvements, including survey workflow and bespoke client setups. When Customers request updates to their firm styles, the selected candidate will quickly and accurately apply those updates in the base template documents and report back to the customer on completion.
This role is one that requires the successful applicant to have a technical mind set and be capable of working with configuration files and understanding a supporting system, while also having attention to detail in outputs when checking generated documents are coming through correctly styled for customers.
The successful candidate will be fully trained on the use and troubleshooting of the FirmStyle system, and is expected in time pick up all elements of first line support for the tool. As you become proficient with the FirmStyle system, there will be opportunities to expand your capabilities into supporting the Contract Express tool as well.
Major Responsibilities / Accountabilities:
Mandatory Skills and Experience:
Desirable Skills and Experience:
Education/ Certifications Required:
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