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Global Technology Director

Thomson Reuters Sales 2/27/2018 3:47:42 PM New York, NY United States of America
Job Description

The Global Technology Director (GTD) acts as a catalyst to bring Thomson Reuters together in service of the customer; they are Entrepreneurial Business Technologist. GTDs are a strategic relationship manager focusing on the Technology who lead, develop and execute the global account strategy for major customers in coordination with the Global Business Director (GBD). They maximize financial and strategic value, align short-term needs to long-term business and technology strategies, and satisfy the customer's medium- and long-term business needs. They do so by sharing insights into the marketplace, understanding the latest and greatest technology trends of the industry, uncovering customer needs, building awareness of how Thomson Reuters can deliver on those, and partnering across the enterprise to deliver.

The role requires the incumbent to pivot constantly: from the highly strategic to tactical execution; from influencing customers and Thomson Reuters executives, to engaging those deep into both organizations; from marketplace expert, to consummate deal-maker, to operations specialist, to the technology expert, to FinTech partner.

Above all, the GTD act as the voice of the customers to TR executives and elsewhere internally: conveying customer needs and enabling delivery. GTDs are agnostic about products, business units and geography and act as the matchmaker, connecting the customers C-suite and management into Thomson Reuters and driving complex, enterprise solutions. At the forefront of market business and technology trends, GTDs anticipate where the industry is heading, implications for the customers and ways TR can help. GTDs ensure the company delivers against customer expectations, by leveraging a deep internal network to lead and influence large, virtual, global teams.

While it has elements of both technology, sales, and operations, the GTD role is even more so about business and relationship management and senior engagement. It requires a rare combination of experience/skills and opens up a wide range of opportunities for TR, its customers – as well as the individual.

Customers – Entrepreneurial business technologist establishing strategic collaboration & maximizing revenue growth

  • Drive strategic engagement & technology relationships in key financial customers; ensure TR delivery
  • Lead product & business innovation conversations; identify new business engagements/opportunities with key customers
  • Identify, design & deliver opportunities benefitting both customers & TR
  • Deliver TR propositions to customers addressing specific & strategic needs; collect feedback & input on TR propositions
  • Establish C-suite dialogue & relationships, connect more deeply with customer; bring knowledge, network into TR
  • Find new opportunities through strategic projects to scale against core customers; lead extension of propositions
  • Build deep understanding of customers business & technology environment, ensuring highest levels of customers satisfaction
  • Advocate for customers within TR, acting as ambassador to drive product innovation over short & long-term
  • Contribute to strategic account plan with GBD, global account team & senior management; ensure execution of plan
  • Increase profitable TR revenue & market share on global basis
  • Identify product and development partnership between the customers and the Thomson Reuters Proposition and Innovation teams to design and build new business opportunities.

Thomson Reuters – Lead virtual global team around technology

  • Connect customers to most senior TR technology leader, addressing opportunities, resolve issues & lead engagement
  • Understand what business TR already conducts with customers & join-up across enterprise
  • Present, from technology perspective, customers strategy, priority & business evolution requirements
  • Build, lead, influence global virtual team; know how & whom to engage to ensure delivery for customers
  • Ensure TR executives leaders understand customer needs, addressed over short & long-term
  • Develop, mentor and identify enterprise technologist talent
  • Partner with TR C-suite

Marketplace - Enable customers to stay ahead; act as trusted voice & industry reference

  • Leverage deep insight into technology to uncover opportunity & risk for customers – collaborate & advise to address
  • Provide insightful, agnostic, thought-provoking advice to customers – not always to drive TR sales
  • Share feedback & market requirements with TR proposition / product design & management
  • Develop industry technology expertise
  • Engage in technology & FinTech industry forums & events; bring expertise & voice to industry


  • At least 3–5 years of technology leadership in technology banking sectors/segments; applied innovation and/or R&D
  • Track record in multiple business functions, including frontline sales, account management, proposition & product management
  • Have experience in sales or purchasing of products & services from IT & professional services vendors
  • Experience with / or working for banks
  • Deep connections across large matrix organizations, leading to great ability to drive results in multiple ways
  • Entrepreneurial spirit; thrives in ambiguity, adapts to shifting circumstances
  • Led complex, strategic customer discussions & delivery on subsequent agreements
  • Established vision & strategy as well as influencing complex networks towards delivery
  • Relationship management & consultative selling; highly diplomatic & technology savvy
  • Strategic technology planning; management of complex global business environments
  • Excellent communication skills – written, in person, virtual
  • Global experience – lived in / worked across multiple markets
  • BA/BS required; advanced degree (MBA, JD/LLB, MA/MS, MEng, etc.) preferred

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit

More information about Thomson Reuters can be found on

New York-New York-United States of America
Req #: JREQ093565
Locations: New York-New York-United States of America
Job Function: Sales
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