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Customer Support Executive with German and English

Thomson Reuters Customer Service & Support 11/29/2017 3:20:38 AM Gdynia, Poland
Job Description

WE ARE LOOKING FOR A NEW COLLEAGUE:

Customer Support Executive with German

YOU AND YOUR TEAM:

Join a team of 30 colleagues located in Gdynia and directly support customers from the financial industry speaking German and English. You will be responsible for resolving customer queries in close cooperation with teams globally.

ABOUT OUR GLOBAL COMPANY

Thomson Reuters provides professionals with the intelligence, technology and human expertise they need to find trusted answers. We enable professionals in the financial and risk, legal, tax and accounting, intellectual property and science and media markets to make the decisions that matter most, all powered by the world's most trusted news organization.

WHY IS THIS JOB IMPORTANT?

You will be the first point of contact for customers, shaping their experience in terms of product functionality and financial data and becoming advocate of their needs. You will support solutions such as Datastream, DataScope and Eikon.

SOME OF DAILY TASKS YOU WILL PERFORM:

  • Offer expert advice on Thomson Reuters applications over phone and e-mail
  • Respond to and resolve data and functionality queries
  • Update customers on case progress in a timely manner
  • Continuously improve your product and market knowledge

WHAT DO YOU NEED TO BRING?

  • Fluent German and English
  • Client communication skills
  • Eagerness to learn and develop

YOU WILL BE EVEN MORE COMPETITIVE IF:

  • You have interest in financial markets

YOU RECEIVE:

  • Casual and diverse office environment where colleagues come from over 30 countries
  • Competitive salary
  • Two additional days off for voluntary jobs
  • Access to Thomson Reuters products with real-time economic data
  • Wellbeing scheme including private healthcare, pension, Multisport card and more
  • High standards of ethics in the workplace

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit thomsonreuters.com/careers.

More information about Thomson Reuters can be found on thomsonreuters.com.



Locations
Gdynia-Poland
Req #: JREQ093549
Locations: Gdynia-Poland
Job Function: Customer Service & Support
Apply Now    
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