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Manager of User Design

Thomson Reuters Technology Development 11/22/2017 11:35:44 AM Ann Arbor, MI United States of America
Job Description


The Tax & Accounting business of Thomson Reuters delivers comprehensive workflow solutions to meet the increasingly demanding needs of tax and accounting professionals. Through trusted experts and innovative technology, we strive to improve the efficiency and profitability of accounting firms, corporations, financial institutions, and governments around the globe.


As part of the Technology team, our User Experience (UX) Design professionals embrace methodologies to ensure that the products we develop provide meaningful, relevant, and intuitive experiences for customers. Reporting to the Director of User Experience Design, the Manager of User Experience Design will lead and inspire a team of UX professionals to deliver that holistic end-to-end experience. The manager will oversee the UX design of the Tax & Accounting business’ large product portfolio. Our diverse and sophisticated Enterprise web and mobile products are built for global reach and for customers who are transitioning to a digital and service-oriented delivery model.


  • Manage, evolve, motivate, and retain a world class UX design team
  • Guide the design team to meet the demand of the business and our customers
  • Oversee the project management and delivery of all UX engagements
  •  Lead the discovery of unmet user needs and collaborate with the business to drive the direction of the product and service experience
  •  Partner with development, product management, marketing and sales to deliver an end to end client experience that considers all touch points of the customer journey
  • Evangelize design throughout the organization and foster a culture of innovation, including the organization of conferences, workshops and speaker sessions
  • Manage a matrixed organization and set of responsibilities across peers and stakeholders supporting different but similar business lines and users


  • Bachelor's degree, preferably in a design-related discipline
  • Knowledge of the tax and accounting industry preferred
  • 5+ years or user experience design
  • 3+ years in leading large multi-team design projects
  •  In-depth experience with the entire UX process, including discovery, design thinking, qualitative and quantitative user research, customer journey mapping, visual design and prototyping
  • Ability to maintain a high standard of design across the products and other customer touch points
  • Inspirational, influential and persuasive communicator with the ability to convey ideas and concepts to both business and technical audiences at all levels of the organization
  • Knowledge of accessibility best practices
  • Basic knowledge of usage analysis
  • 10% travel required

 Candidate must provide a portfolio with work samples of individual work and of the projects led in the past.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit

More information about Thomson Reuters can be found on

Ann Arbor-Michigan-United States of America
Req #: JREQ095041
Locations: Ann Arbor-Michigan-United States of America
Job Function: Technology Development
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