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Site Manager

Thomson Reuters Business Operations 11/21/2017 10:53:16 PM Pulau Pinang, 7 Malaysia
Job Description

The Site Manager is responsible for driving the operational performance and strategic development of the centre in order to enable sustainable growth, playing a critical senior management role in ensuring the success of the functions operating in the centre.

The Site Manager is responsible for the day to day running of the site and is the central point of co-ordination on site matters.  The Site Manager will facilitate the flow of information from and to the staff on company concerns, general site matters and other business issues.

As appropriate, Site Manager represents the company when dealing on day to day matters with internal and external parties and will work with those responsible to ensure day to day local compliance. 

The Site Manager will be responsible for building a local community, and ensuring consistency, which is in the best interests of the overall company for employees between the different groups. He/She will provide direction and guidance to enhance the operation and maintain awareness of all company issues passing on information to staff and obtaining feedback.

The Site Manager will monitor the local organization structure and process to ensure results are delivered effectively. They are accountable for the implementation of company objectives, local employee engagement and maintaining local external relationships in the community.

Corporate Level Responsibilities

  • Collaborate with the Corporate Real Estate and Facilities functions to ensure effective management of day to day operation of the facilities at the site by providing oversight, taking decisions and facilitating resolution of issues, in compliance with global and local policy/standards/regulatory requirements.
  • Ensure that all internal company policies and procedures are followed, and achieve compliance with relevant laws and regulations.  For example, the protection of our brand, incident procedures (eg SOX signoff where applicable)
  • Provide oversight on cross-business budgets so as to ensure a measure of consistency (eg staffing)
  • Assume the role of signatory for Thomson Reuters legal entity/for the site
  • Provide intelligence on commercial and legislative developments in the area that will impact our organisation

Site Level Responsibilities

  • Provide overall leadership for the site and bringing the various functional areas together to ensure that there is a cohesive and high performing management team which sets clear direction (one of the key challenges of the role is working across the various matrix report lines)
  • Manage site level budgets as defined and agreed with Leadership Team
  • Lead cost optimisation program for the center in support of Center Cost Optimization Initiative and individual site goals.  Collaborate with local and global stakeholders to identify and deliver on cost optimisation opportunities. 
  • Collaborate with the Corporate Support Functions, such as Technology, Real Estate and Facilities functions to ensure effective management of day to day operation of the facilities at the site - by providing oversight, taking decisions and facilitating resolution of issues, in compliance with global and local policy/standards/regulatory requirements
  • Work with stakeholders to plan and manage future growth.
  • Contribute to TR location strategy and execute outcomes which impact the site.
  • Serve as “Site Ambassador” to both internal (businesses, visiting executives, etc) and external (government, trade associations, universities, customers, etc) stakeholders by hosting visitors, promoting the site and its interests.
  • Play a liaison or facilitator role in fostering collaboration and resolving issues among the various groups within the site
  • Participate in and chair the local Incident Management Committee to manage employee and customer emergencies
  • Ensure that there is a complete and affective BCP/DR plan for the site and all its functions.

Employee Engagement and People Accountabilities

  • Foster effective communications in collaboration with the Communication function, with the site, and to outside stakeholders (eg Hub presence, Employee townhalls, newsletters, etc)
  • Initiate and support local employee engagement activities and events – including organising and hosting seasonal parties for employees
  • Support HR policies, processes and outcomes, including recruiting, talent development, talent review, talent movement, talent retention, compensation and benefits, and relationships with employee representative bodies (eg works councils or trade unions)
  • Manage local Corporate Social Responsibility (CSR) efforts
  • Maintain and promote Thomson Reuters ethos, culture and values
  • Cultivate a shared view of talent. Drive talent flow across the various sub business units

Qualifications / Experience

Successful candidates should be able to demonstrate evidence of the following:

  • Comprehensive experience of building, engaging with and managing large groups of employees
  • Well-developed organisational skills with capability to manage / motivate self and others
  • Excellent influencing, communication and negotiation skills
  • In-depth knowledge of site matters and compliance obligations
  • Experience in strategic business planning and operations management

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

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More information about Thomson Reuters can be found on

Pulau Pinang-Pulau Pinang (Penang)-Malaysia
Req #: JREQ094925
Locations: Pulau Pinang-Pulau Pinang (Penang)-Malaysia
Job Function: Business Operations
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