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Senior Project Manager

Thomson Reuters Professional & Consulting Services 11/14/2017 11:38:15 AM Eagan, MN United States of America
Job Description

The Sr. Project Manager is responsible for leading the fulfillment of customer marketing solutions by coordinating all project phases between the client, internal resources and sales & support staff. This includes resource management, schedule attainment and effective customer communication.  The Sr. Project Manager is also responsible for driving process improvement projects, mentoring peers, and challenging status quo.


1.  Work with the client to create a project plan containing objectives, timeline, priorities, and risks. Assign work to internal functions from this plan. Maintain this plan daily.

2.  Responsible for the on time delivery of all projects. Continually probe for bottlenecks and other potential problems; use influence, resourcefulness and initiative to minimize their effect on the project plan. Make decisions on priority tradeoffs within and between projects, as needed. Address and resolve project conflicts.  Manage client expectations to ensure we meet the client’s objectives.

3.  Based on metrics established, responsible for overall quality of project. Influence others in project team to provide high level of quality and efficiency, keeping projects on time and delivering a high level of client satisfaction.

4.  Responsible for project documentation and maintaining client correspondence. Provide timely updates on all client information.

5.  With each project, provide guidance on team decision-making and problem solving. Provide feedback and daily project direction. Work to establish cohesion on your team.

6.  Work closely with the Account Managers to ensure the client’s experience during the term of the project bolsters our overall long-term relationship.

7.  Work with support groups and identify and improve processes and communication to help the fulfillment of products become more efficient and of a higher quality.

8.  Act as a resource and help develop the talent of others through mentoring, sharing best practices, answering questions, providing support, giving feedback and leading by example.

9. Ownership and accountability for the fulfillment of complex customer projects 

10.  Assist other departments on special projects that are looking for input from the Project Management team.




  • Deliver and message change while maintaining a positive attitude
  • Manage and champion change
  • Provide feedback to team members in a clear, honest, specific way
  • Mentor peers and adapt leadership style to others
  • Drive special projects with limited direction
  • Strong influence and negotiation skills
  • Positive visibility throughout the organization
  • Exemplary approach to difficult situations (strong “how” skills)


  • Proactive communication
  • Relationship building through influence and collaboration
  • Manage internal and external expectations
  • Manage team conflict

    Self Directed – Problem Solving

  • Manage the deliverables of the project team
  • Responsibility for resolving escalated issues
  • Confident to make decisions for customer or business
  • Willingness to take risk

    Customer Experience

  • Adapt your style for the situation for both internal and external customers
  • Ability to understand and when to flex to customer needs
  • Understand the level of urgency needed


  • Listen to the customer’s needs
  • Provide alternative solutions
  • Maintain industry expertise
  • Excellent verbal and written communication

    Prioritization / Time Management / Process

  • Drive and balance projects based upon agreed project dates
  • Workload balance project portfolio
  • Test and provide feedback on new and existing initiatives
  • Drive process improvement projects
  • Lead new product roll-outs with training and SME knowledge
  • Focus on results and accountability


Minimum Qualifications:

  • Bachelors degree required


  • 5+ years of project management experience
  • Experience working in fast paced environment
  • Production experience preferred
  • Proven customer service experience


  • Internet and law firm marketing knowledge


The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

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More information about Thomson Reuters can be found on

Eagan-Minnesota-United States of America
Req #: JREQ094247
Locations: Eagan-Minnesota-United States of America
Job Function: Professional & Consulting Services
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