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Card Program Specialist

Thomson Reuters Sourcing 11/13/2017 4:08:40 PM Lagunilla de Heredia, Costa Rica
Job Description

Job description

The Program Specialist is critical to the success of Thomson Reuters’ Card programs. This individual is responsible for managing all aspects of the Card program. The Program Specialist will evaluate program compliance, policies and procedures, program enhancements, and overall program effectiveness.

Essential Day-to-Day Responsibilities:

  • Create reports from the Card Program reporting suite that provide insight to spend compliance and actions that may be required.
  • Personally accountable for processing of file extracts from the Card Program site, obtaining approvals for payment and ensure timely payment of Corporate Liability accounts
  • Accountable for PCard & Meeting Card, Manager & Cardholder Compliance for Latam region
  • Manage Card member notifications for new accounts/expiring
  • Support Program upgrades and rollouts for the region
  • Facilitate policy changes and maintain process documentation
  • Support Purchasing Card and Meeting Card Program and educate employees on “Controlled Purchasing”
  • Provide support where required on delinquent accounts to manage credit losses for the region
  • Process Card member applications, changes and cancellations for Corporate Card & Purchasing Card
  • Respond promptly to card member questions, requests & concerns including monthly Corporate Card compliance emails, via direct contact or ticketing system
  • Coordinate distribution of Card member reports and communications as required
  • Maintain strong relationships with Human Resources, Customers, Payments team and MyExpenses Tool Managers to understand process and engage in process improvement

Qualifications

Education:

  • Associate or Vocational degree. High School diploma with 3-5 years relevant business experience will be considered

Required Skills:

  • Advanced English (test will be done before setting up an interview.
  • Client facing experience
  • Be able to demonstrate excellent communication skills (especially presentation and facilitation skills).
  • Strong ability to acknowledge deadlines and the urgency to resolve in a timely manner
  • Procurement/Accounts Payable process knowledge
  • Excellent written and verbal communication skills required.
  • Working knowledge of Microsoft Office products (Outlook, PowerPoint and Word) Excel is required at Intermediate level at minimum
  • Strong analytical skills and aptitude for problem solving
  • Strong customer service skills
  • Ability to manage multiple priorities in a fast pace changing environment
  • Ability to exercise independent judgment and recognize the critical impact to the business
  • Highly motivated, task oriented and able to work independently in a fast paced environment
  • Ability to support a global network through flexing time
  • Ability to operate effectively across borders and different cultures
  • Spanish/Portuguese/English

Desired Skills:

  • Customer focused in all aspects of your work. 
  • SAP Experience, MyExpenses & Ariba Experience but not necessary

 
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At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

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More information about Thomson Reuters can be found on thomsonreuters.com.



Locations
Lagunilla de Heredia-Costa Rica
Req #: JREQ094178
Locations: Lagunilla de Heredia-Costa Rica
Job Function: Sourcing
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