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Associate Network Engineer - LAN

Thomson Reuters Technology Operations 11/13/2017 8:12:11 AM Bangalore, KA India
Job Description

Are you passionate about investigating network issues in fast paced environment? Are you excited by trying to solve problems? Do you want to part of support team for one of the biggest private networks?

We’re passionate about working with you. We are looking for a network engineer to join our First Level Support team in Bangalore to ensure our global datacenter estate remains world-class.

You will be responsible for monitoring and responding to all LAN related issues on the Thomson Reuters networks. These networks are used to provide connectivity for Thomson Reuters products e.g. Eikon, Findlaw, Westlaw and OneSource. You'll be a member of a 24 by 7 team located in Bangalore and Eagan, USA who provide a single point of contact for LAN issues within Thomson Reuters.

Major areas of accountability

  • Provide monitoring, management, event correlation and troubleshooting for any alarms that occur
  • Act as a first responder for all LAN network events.
  • Troubleshooting standard network issues, capturing diagnostic details, engaging external vendors and maintaining incident logs.
  • Ensure the resolution of all issues and requests received by the team
  • Execute network changes as requested
  • Maintain accurate and clear communications with a wide variety of customers including external Tele-Communications vendors, external hardware vendors, Incident Management teams and management
  • Utilize ticketing tools to provide accurate records and metrics for all Network related incidents and changes
  • Utilize standard network performance monitoring tools to gather information related to network performance

Knowledge and Skills:

  • Good understanding on networking basics and fundamentals.
  • Hands on experience on Cisco switches, routers and Checkpoint firewalls
  • Good written and verbal communications skills.
  • Knowledge of TCP/IP, the OSI model and standard network technologies.
  • Ability to communicate effectively
  • Demonstrate ability to follow standard procedures meticulously with attention to detail
  • Ability to learn new technologies quickly in a self-study environment.
  • Willing to work a flexible schedule to meet 24/7 business requirements.

Education:

  • Degree in computing/Information technology or related field

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit thomsonreuters.com/careers.

More information about Thomson Reuters can be found on thomsonreuters.com.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit thomsonreuters.com/careers.

More information about Thomson Reuters can be found on thomsonreuters.com.



Locations
Bangalore-India
Req #: JREQ094366
Locations: Bangalore-India
Job Function: Technology Operations
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