Business Unit: Tax and Accounting
The Tax & Accounting business of Thomson Reuters is the leading provider of technology and information solutions, as well as integrated tax compliance software and services to accounting, tax and corporate finance professionals in accounting firms, corporations, law firms and government. Headquartered in New York, Tax & Accounting has major operations in Ann Arbor, Dallas, Hyderabad, London, Sydney, and Toronto.
Position Title: Client Services Manager
The CSM is responsible for proactively maintaining and developing client relationships, ensuring that all steps are taken to ensure maximum client satisfaction. The CSM is responsible for the achievement of renewal targets within their client base and for upselling additional services within existing product lines. The CSM will work collaboratively with the AMs to identify and contact additional key client stakeholders to work towards increasing the footprint of TR within the client base.
ONESOURCE is designed to provide tax software solutions for multinational corporations and Accounting professionals. ONESOURCE solutions cover a broad range of taxes including Direct Tax Compliance and reporting, Indirect Tax determination and Compliance, Tax Planning and Workflow Management. (www.onesource.thomsonreuters.com/regions/emea).
Major Responsibilities / Accountabilities:
Scope and Impact:
The CSM has a key part to play in safeguarding the existing revenue of the organization and building relationships for the future. Individually they will have financial responsibility for target attainment linked to the renewal of a named client base and growth of spend within that base.
Travel will be required to see clients where appropriate.
The CSM will have contact with multi-national organisations within the EMEA market, building relationships specifically within the tax and finance teams. Contact will be predominantly done via the telephone; however the CSM will be expected to visit clients on a regular basis.
The CSM will be working very closely with the Account Management, Professional Services and Credit control teams and success will be dependent upon building strong internal alliances. The CSM will need to network through the organisation to ensure that they are working with the correct people to deliver the optimum solutions into their client base. Hence excellent interpersonal skills are required.
Technical /Professional Skills & Competencies:
Essential Skills and Experience:
The CSM should possess excellent communication skills, both verbal and written, be computer literate and able to use most common applications as well as a CRM system. They should also be organised, methodical with good commercial acumen and have good attention to detail. In addition the CSM will need to possess telephone sales skills, field sales skills, and relationship building sales skills. They must have demonstrated strong account management skills in a previous role. Due to the nature of the industry the CSM will be required to grasp complex issues quickly in order to align appropriate solutions.
Desired Skills and Experience:
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