Talent and Development Analyst
CORE FOR ALL, Learning and Development
This position supports the day to day delivery of assigned management & leadership development and personal development programs, by managing scheduling, communications, and delivery of these programs. The position is also responsible for managing all learning offerings of the corporate LMS platform. The Talent and Development Analyst works with a diverse, international team that provides multi-faceted, flagship programs targeted at development for all employees and managers located around the world to help build the talent pipeline across Thomson Reuters globally. Through partnering with program leaders and managers the position will also gets exposure to key talent and senior leaders across the company. The position will be based in Mexico.
The responsibilities vary according to the programs/projects and priorities at the time and the examples below are indicative of some of the activities:
Own end to end the logistics of entire suites of Corporate L&D offerings under the guidance of the Program Lead including:
- Scheduling and organising programs with a variety of suppliers and external/internal venues for the different elements of the programs (in person and virtual)
- Work collaboratively with team members on assigned tasks, liaise with our learning delivery partners, internal/external trainers, local HR and Talent Leads, on logistics and arrangements to ensure smooth workflow maintenance
- Project managing the programs including tracking and following up on enrolment and completion of activities by participants; updating on project progress, risks and issues
- Drafting program communications and materials, identifying target audiences and managing program related communications (e.g.: advertising, reminders, thank you notes, out of interest)
- Maintain internal websites and SharePoint sites, including keeping calendar of offerings up to date, uploading new documents, photos and blogs etc.
- Handling questions, troubleshooting and helping with issues arising from participants and other stakeholders
Manage existing and new programs on the company’s Learning Management Platform (LMS)
- Responsible for the design, structure and proper functionality of all Corporate L&D offerings on the LMS
- Set up new and updating existing courses and classes in the system for all Corporate L&D courses, ensuring consistency with the global calendar of offerings
- Manage and consult on LMS related activities, upgrades and migrations
- and take a lead role representing the Corporate L&D team on LMS related projectsSupport the team with LMS queries resolution; train LSO team members on key LMS tasks: updating learning history, setting up a new class for existing offering, changes of dates/times/rooms, employee enrolment and cancellations etc.
Support internal customers, stakeholders and sponsors
- Possess general understanding of the customers’ needs/requirements/priorities; Answers questions related to the coordination of the programs for participants, suppliers and HR etc.
- Prepare data and reports as part of the ongoing operational needs; Maintain a bank of survey questions and input into the survey tool; Analyze the impact study data as required
- Create documentations to record the steps in processes of running the programs and ability to follow through and potentially contribute to the project plans; Continuously improve the workflow by proactively identifying issues and suggesting enhancements
- Ensure allocated assignments/projects are successfully completed and delivered within agreed deadlines
- Undergraduate degree/equivalent experience required, ideally in a relevant subject, e.g. HR, Business, Psychology, etc.
- Relevant professional qualification preferred, e.g. Human Resources, Learning and Development, Talent.
- Very good knowledge of LMS systems and proven track record in LMS systems administration -
- Experience in supporting Learning and Development teams, Talent & Development projects or a related area
Skills and competencies:
- Proficient in English and Spanish
- Previous experience in coordinating L&D events, programs or projects in large, diverse and global teams desirable
- Excellent collaboration and communication skills; Excellent team and relationship building skills to achieve high performance through others
- Strong interpersonal skills, ability to quickly build rapport with and influence participants and stakeholders across cultures in both virtual and face to face environments
- Excellent project management skills; adept in creating and executing project plans and managing successful project execution
- Learning and development knowledge
- Stakeholder management skills
- Interest in the use of leading edge technology and techniques in learning and development
- Analytical and decision making skills, including problem solving and troubleshooting
- Able to understand the bigger picture and wider implications, with good attention to detail
- Ability to negotiate with vendors/hotel venues on costs
- Effective prioritisation of time and work, managing multiple deliverables
- Strong organisation, planning and administrative skills with good attention to detail and high level of accuracy
- Proficient Excel skills (familiar with filter, v-lookup, pivot, formula, etc.), PowerPoint skills (ability to improve formatting, add photos, consolidate slides, etc.), Word skill; quick to pick up new packages (e.g. HR and talent systems)
- Ability to understand the steps in a process and record them accurately
- Ability to handle sensitive information whilst maintaining confidentiality
- Strong interest and desire to progress in Talent/Learning environment
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
Intrigued by a challenge as large and fascinating as the world itself? Come join us.
To learn more about what we offer, please visit thomsonreuters.com/careers.
More information about Thomson Reuters can be found on thomsonreuters.com.