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Technical Account Manager

Thomson Reuters Professional & Consulting Services 11/1/2017 8:12:08 AM Mumbai, India
Job Description

Essential Responsibilities:

  • Sales and account strategy
  • Participate in developing technical account strategy with Accounts Managers Pre and Post sales support for providing technical solution.
  • Work closely with Client Specialists and Sales Specialists to provide pre-sales support and project scoping.
  • Promote value added solution services.
  • Support achievements of goal for Strategic Targets.
  • Keep clients updated on Thomson Reuters technologies and product roadmaps and ascertain potential prospects for future sales.
  • Provide cost estimates of technical activities for quotation purposes. Technical and service
  • Provide expert technical advice to clients and internal customers.
  • Accountable for analyzing, documenting and communicating internally client/partner's technical infrastructure.
  • Proactive regular meetings with clients to review infrastructure requirements, systems capacity, service quality, service issues, satisfaction with technical services and keeping clients informed of progress of any promised actions or remedies. Focus on high levels of customer satisfaction.
  • Provide the technical interface to clients during problem resolutions including keeping clients informed of progress and remedial actions being taken.
  • Provide feedback from clients to internal support groups on service expectations and service performance perceptions, capability issues and enhancement ideas..
  • Take the lead escalation point for either Client or Thomson Reuters internal group.
  • Monitor and drive Global Service Level Agreement performances where applicable.
  • Support beta testing by identifying suitable sites and gather beta feedback.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit thomsonreuters.com/careers.

More information about Thomson Reuters can be found on thomsonreuters.com.



Locations
Mumbai-India
Req #: JREQ092910
Locations: Mumbai-India
Job Function: Professional & Consulting Services
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