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Sr. Client Manager, Corp. Investigative-Major Accounts

Thomson Reuters Sales 10/30/2017 1:14:33 PM New York, NY United States of America
Job Description

The Senior Client Manager (SCM) is responsible for increasing CLEAR revenue, usage and market share in assigned Corporate Major Accounts by utilizing skills related to legal research, training, sales and marketing.  The SCM leverages his/her expert consultative approach and opportunity analysis to meet customer needs.  This is accomplished through an in depth understanding of the Corporate Investigative products and strong relationship building skills.

The East Coast position will be based in either New York City Metro, Washington DC, or Charlotte.

The West Cost position will be base in either San Francisco or Los Angeles.

Responsibilities 

  • Partners closely with Account Executives on assigned Major Accounts to identify sales opportunities and grow account revenue.
  • Owns all CLEAR revenue responsibility for the account nationally and coordinates all education and other account management activities with other SCMs at branch offices as necessary.     
  • Attains assigned revenue account goals
  • Establishes solid, long-term customer relationships and cultivates new business opportunities by diagnosing needs, presenting solutions and addressing customer concerns
  • Provides high quality account management and customer support services to assigned accounts
  • Negotiates special pricing contracts in accounts, as necessary
  • Monitors accts for high or simultaneous usage, and is responsible for investigating suspected mis-use of CLEAR by the account.
  • Educates customers on the benefits of CLEAR over competitors and trains customers on the use of CLEAR
  • Coordinates local marketing efforts within assigned accounts
  • Keeps up to date on competitive activities in accounts and communicates information to divisional/regional management
  • Identify opportunities to leverage technology products aimed at increasing revenue and providing solutions 

Qualifications 

  • 4 year college degree or equivalent experience
  • J.D. strongly preferred
  • Investigative/Law Enforcement experience preferred
  • Strong communication, presentation and CLEAR Investigative skills
  • Strong negotiation skills
  • Customer service orientation and experience
  • Field Account Management and sales/marketing experience strongly preferred
  • Proficient in MS Office/Internet
  • Ability to travel to training sessions,  meetings and to customer locations

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit thomsonreuters.com/careers.

More information about Thomson Reuters can be found on thomsonreuters.com.



Locations
Chicago-Illinois-United States of America;New York-New York-United States of America;Los Angeles-California-United States of America;San Francisco-California-United States of America
Req #: JREQ093388
Locations: Chicago-Illinois-United States of America|New York-New York-United States of America|Los Angeles-California-United States of America|San Francisco-California-United States of America
Job Function: Sales
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