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Customer Experience Executive (Intern)

Thomson Reuters Exception 11/1/2017 1:55:25 AM Moscow, Russian Federation
Job Description

The successful candidate will be involved in customer service quality management program across Russia & CIS. This includes:

  • Conducting customer interviews covering operations of all client-facing departments across the region, from sales and marketing to support of existing customers and billing
  • Identifying areas which have potential for improvement
  • Assisting in implementation of enhancement initiatives in different departments
  • Assistance in preparation of presentations for senior management team
  • Working with CRM platform and maintenance of  high quality of customer-related data
  • Support of day-to-day business operations within client specialists department
  • This position is based in Moscow, Petrovka Street 5 (Berlin House Business Centre).

We are looking for a person with the following qualities:

  • Strong communication skills: phone, face-to-face, email
  • Good organizational skills
  • Keen on data analysis and research
  • Good conversational and written English
  • Knowledge of main MS Office applications with particular focus on Power Point and Excel
  • Ability to structure presentation documents, focusing on key messages with clear supporting details and analysis
  • Preferably background in financial markets

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit

More information about Thomson Reuters can be found on

Moscow-Russian Federation
Req #: JREQ091970
Locations: Moscow-Russian Federation
Job Function: Exception
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