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Order Management Specialist

Thomson Reuters Customer Service & Support 11/1/2017 1:51:33 AM Bangalore, KA India
Job Description

In line with our commitment to building a diverse workforce and ensuring strong female representation in the workforce at all levels, we are proud to introduce ‘Career Relaunch’– a dedicated program targeted at bringing female professionals back into the workplace.

Company Brief

Thomson Reuters is the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. Through its more than 50,000 people across 93 countries, Thomson Reuters delivers this must-have insight to the financial, legal, tax and accounting, scientific, healthcare and media markets, and is powered by the world's most trusted news organization. More information about Thomson Reuters and its financial performance can be found on <>

Position:  Order Management Specialist

Location – Bangalore

Job description:

Project Overview: The Enterprise Business Operations (Order To Cash)- Global Center Bangalore provides the order management- order processing administration, billing and collections function for Thomson Reuters.  The Bangalore centers purpose is to work with other regional centers in Geneva, London, St. Louis, Costa Rica and Sydney to provide order management support for our customers.  The team also performs key compliance functions for the order process, maintains product administration and country price lists, and constantly strives to improve the way that we manage the internal order process to help improve our service to customers. 

Essential Day-to-Day Responsibilities:


The work may include any of the following depending on the region the role is responsible for.


  • Manage the order process for select products; this includes entering orders into specialist permissioning or electronic fulfilment systems and working with internal customers to ensure the order is fulfilled according to agreed turnaround times and with accuracy.                               
  • Escalate all delays to internal groups including to the senior members of the team as appropriate     
  • Accountable for meeting and maintaining defined standards for quality and productivity
  • Manage internal customer queries and communication in a professional and service-minded manner ensuring
  • Be a team player and ensure that internal and external customer's requirements are met - attend team meetings
  • Responsible for online Maintenance, Lapsing of subscriptions and access related issues.
  • Support billing team in validating online invoices and portals
  • Monitor the group email account to ensure that requests are actioned and completed according to agreed turnaround times. 
  • Creating and modification of customer master data.
  • Meet agreed volume, service and quality targets                             


  • Graduate/post-graduate in related field such as commerce or accounting


Required Skills:

  • Good data interpretation skills       
  • Good working knowledge of computer systems. Knowledge on SAP, Sales force is an advantage
  • Customer focused                             
  • Ability to prioritise and attention to detail
  • High aptitude for learning                                                                
  • Deadline oriented and ability to multi-task                                                
  • Should possess excellent communication – written and verbal and able to work as a team
  • Ability to work independently on multiple activities, showing appropriate level of prioritisation and escalation skills                                                   
  • Should be flexible working in night shifts

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit

More information about Thomson Reuters can be found on

Req #: JREQ091971
Locations: Bangalore-India
Job Function: Customer Service & Support
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