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Senior Technical Consultant

Thomson Reuters Technology Development 11/1/2017 1:40:18 AM London, London United Kingdom
Job Description

Business Unit: Legal UKI

Our Legal organisation focuses on connecting our customers’ businesses to the ever-changing legal and regulatory environment. We provide critical online and print information, decision support tools, software and services to lawyers who practice in law firms, in corporate legal departments and in the public sector. We are a growing business in the UK, especially since the acquisition of Practical Law Company in March 2013 and we are very excited about the next stage in our growth and how you can play a part in it. 

  
The Solcara team produces federated search solutions that enable a single query to be translated and transmitted to various information sources concurrently. Solcara Legal Search is a research application that enables a lawyer (or any knowledge worker) to search internal, subscription, government and other independent sources in real time from a single application. The returned result references can be organised into collections and shared with other users of the application. Bulletin Pro is a newsletter production system that manages the automatic searching of information sources, arranging new and updated article references into topics and newsletter issues that are then published. Solcara technology is deployed within many top law firms and also hosted by Thomson Reuters. Solcara technology is applicable to any information-rich environment where professionals or the public require the searching of diverse resources to get a complete answer to their queries.


Position Title: Senior Technical Consultant
Position Type: Permanent

Role Purpose/ Summary:

The Senior Technical Consultant is involved in delivering Solcara software solutions to customers and prospects. The role requires face-to-face customer engagement so the candidate must demonstrate good communication skills. The candidate is sometimes required to travel to customer sites for sales support, requirements gathering and software deployment. Most of the work is on servers in our office at Canada Square and sometimes performed connected to the customer’s network, so a strong sense of care and diligence is required when operating in third party network environments that may be areas critical to the customer’s operations. As a senior consultant you will be expected to manage all aspects of the projects assigned to you, from gathering specifications to development, testing and delivering the solution to the best quality, on time and within budget. 


Another significant part of the role is investigating and resolving customer issues. To resolve these issues commonly requires a strong technical understanding of our products and of the customer’s technical environment. The role will be supported by the Solcara support and development teams. The work also involves the development of software that connects Solcara’s technologies with third party information sources and Intranet systems.

Major Responsibilities / Accountabilities: 

  • Work with clients to define the scope of projects and to determine requirements
  • Develop agreed enhancements and implement new customer deployments
  • Prepare documentation and present regular progress reports to customers
  • Collaborate with internal customers and external vendors and stakeholders to exchange information clearly and in a timely manner
  • Build relationships with customers, which are important to coordinate and manage successfully
  • Work with customers to understand technical and business opportunities 
  • Work with other Solcara team members to investigate and resolve customer or product technical issues

Essential Skills and Experience: 

  • Proven development experience, ideally in a .Net environment, including C#
  • Strong web development skills including JavaScript and experience of web development frameworks
  • Expert knowledge of Internet Information System (IIS)
  • SQL Server development experience 
  • Excellent technical and non-technical problem solving skills
  • Self-starter and proactive, always aiming for setting and achieving higher standards
  • Excellent written and verbal communication skills 
  • Able to deliver multiple implementation projects simultaneously 
  • Good client management and persuasion skills with excellent listening skills

Desired Skills and Experience: 

  • Strong implementation consultant experience
  • Classic ASP experience 
  • Windows security

Education/ Certifications Required: 

  • Computer Science or related degree or relevant experience

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit thomsonreuters.com/careers.

More information about Thomson Reuters can be found on thomsonreuters.com.



Locations
London-United Kingdom
Req #: JREQ089688
Locations: London-United Kingdom
Job Function: Technology Development
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