Business Unit: Legal UKI
Our Legal organisation focuses on connecting our customers’ businesses to the ever-changing legal and regulatory environment. We provide critical online and print information, decision support tools, software and services to lawyers who practice in law firms, in corporate legal departments and in the public sector. We are a growing business in the UK, especially since the acquisition of Practical Law Company in March 2013 and we are very excited about the next stage in our growth and how you can play a part in it.
The Solcara team produces federated search solutions that enable a single query to be translated and transmitted to various information sources concurrently. Solcara Legal Search is a research application that enables a lawyer (or any knowledge worker) to search internal, subscription, government and other independent sources in real time from a single application. The returned result references can be organised into collections and shared with other users of the application. Bulletin Pro is a newsletter production system that manages the automatic searching of information sources, arranging new and updated article references into topics and newsletter issues that are then published. Solcara technology is deployed within many top law firms and also hosted by Thomson Reuters. Solcara technology is applicable to any information-rich environment where professionals or the public require the searching of diverse resources to get a complete answer to their queries.
Position Title: Senior Technical Consultant
Position Type: Permanent
Role Purpose/ Summary:
The Senior Technical Consultant is involved in delivering Solcara software solutions to customers and prospects. The role requires face-to-face customer engagement so the candidate must demonstrate good communication skills. The candidate is sometimes required to travel to customer sites for sales support, requirements gathering and software deployment. Most of the work is on servers in our office at Canada Square and sometimes performed connected to the customer’s network, so a strong sense of care and diligence is required when operating in third party network environments that may be areas critical to the customer’s operations. As a senior consultant you will be expected to manage all aspects of the projects assigned to you, from gathering specifications to development, testing and delivering the solution to the best quality, on time and within budget.
Another significant part of the role is investigating and resolving customer issues. To resolve these issues commonly requires a strong technical understanding of our products and of the customer’s technical environment. The role will be supported by the Solcara support and development teams. The work also involves the development of software that connects Solcara’s technologies with third party information sources and Intranet systems.
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