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Integration & Reporting Associate Specialist

Thomson Reuters Professional & Consulting Services 10/9/2017 11:20:27 AM Hoboken, NJ United States of America
Job Description

Thomson Reuters, a leading provider of information and technology solutions to the global financial community, is seeking an Integration& Reporting Specialist that will provide specialized product and service support to the Portfolio Services team for Thomson Reuters clients. Integration & Reporting Specialists are a key and valuable link between our products and our customers. Combining a thorough understanding of the client needs, with expertise in our integration and reporting services, Integration Analysts streamline the delivery of client portfolio data into Thomson Reuters multiple desktop platforms. We offer an unparalleled level of service along with insight into the intricacies and functionality of Thomson Reuters applications. As part of the Integration Services team, you'll join a team that is committed to industry-leading service. The team will be comprised of individuals that are self-motivated, results-oriented, and those with a clear focus on high quality and delivery of our product. The Integration & Reporting Specialists works closely with Thomson Reuters Sales and Support Specialists. 

Essential Day-to-Day Responsibilities:

The Integration & Reporting Associate Specialist is an analytical customer support role within Portfolio Analytics. The Specialist provides global support to account teams, customers, third party vendors and product support to integrate proprietary data into Thomson Reuters Eikon. The Integration & Reporting Associate Specialist acts as an integration expert focusing on processing and analyzing portfolio security data. The Specialist is responsible for managing complex projects and relationships to drive growth and retain current relationships. In addition, the role encompasses a technical support feature that will require the candidate to understand a handful of programs and create processes and support models around the programs. The ideal candidate will be detail-oriented, a creative problem solver, and familiar with the equity and/or fixed income security markets.

Responsibilities:

  • Approximately 50% of time is spent on client related activities and engagements – including on-boarding configuration set-up, analysis of client data, and responding to client inquires
  • Approximately 25% of time is spent on maintaining and monitoring internal processes – including database maintenance, process engineering and documentation.
  • Take responsibility for promoting collaboration across GTM teams and product developers, helping escalate and resolve issues
  • Bring the voice of the customer back into TR by amplifying the concerns of our customers to internal stakeholders to drive improvement
  • Actively develop best practices for team to acquire new clients and maintain existing book of business
  • Serve as core knowledge resource for GTM teams about the products provided by Portfolio Analytics Integration and Reporting Services
  • Act as internal expert with technical client issues including FTP protocol and basic XML functionality

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit thomsonreuters.com/careers.

More information about Thomson Reuters can be found on thomsonreuters.com.



Locations
Hoboken-New Jersey-United States of America
Req #: JREQ090318
Locations: Hoboken-New Jersey-United States of America
Job Function: Professional & Consulting Services
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