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Jr Support Analyst

Thomson Reuters Customer Service & Support 3/12/2018 2:51:24 PM Buenos Aires, C Argentina
Job Description

Jr. Support Analyst

What are the primary responsibilities and accountabilities of this role?

  • Log and classify all calls and requests for assistance in the call tracking database.
  • Respond to customers’ inquiries relating to technical issues with software, online or electronic products May respond to inquiries regarding a specific or more complex product (based on complex technologies or multiple products) or customer (based on customer size or revenue tied to customer).
  • Filter and escalate inquiries as appropriate.
  • Manage the resolution process for customers relating to data and applications.
  • Track inquiry resolution progress and where appropriate proactively call customers with a status update or resolution.
  • Follow the appropriate company policies and procedures to respond to routine customer issues, resolving as many queries as possible on the first call.

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit

More information about Thomson Reuters can be found on

Buenos Aires-Argentina
Req #: JREQ084887
Locations: Buenos Aires-Argentina
Job Function: Customer Service & Support
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