Thomson Reuters
header image hands making offering

Bring Your Passion

Apply Now    

Customer Implemetation Specialist

Thomson Reuters Technology Operations 11/13/2017 5:54:47 AM Gdynia, Gdynia Poland
Job Description

WE ARE LOOKING FOR A NEW COLLEAGUE

Customer Implementation Specialist

YOU AND YOUR TEAM:

You will join the team of 10 colleagues based in Gdynia. Your key focus will be to manage the end to end implementation process of Thomson Reuters products and services and ensure timely delivery of all aspects of technical order. You will maintain efficient communication with all internal and external participants throughout the life of technical order.

WHY IS THIS JOB IMPORTANT?

Implementation must be very well planned and performed, since it has a direct influence on delivering and maintaining legendary customer service to our clients.

SOME OF DAILY TASKS YOU WILL PERFORM

  • Approve technical pre-requisites (quotes)
  • Prepare implementation plan
  • Contact and discuss implementation plan with the client
  • Answer to clients questions
  • Assemble project delivery team
  • Liaise with vendors and internal teams

WHAT DO YOU NEED TO BRING

  • Ability to multi-task, prioritize and succeed in a mission critical environment
  • Ability to work with virtual teams to successfully deliver projects
  • Understanding of project management principles
  • Good knowledge of Thomson Reuters' Product range, internal systems and processes
  • Ability to communicate and negotiate effectively with various internal and external stake holders
  • Logical thinking/problem solving skills
  • Self motivation and a strong contribution within a team
  • Proficient English and designated languages of team / area supported
  • Ability to work under time pressure to meet the communicated targets

YOU WILL BE EVEN MORE COMPETITIVE IF

  • You are fluent in German
  • You have proven experience in a technical customer support or implementation role.
  • You have proven experience to work independently, time management and escalation skills
  • You have experience in project management methodologies like PMI, Prince 2 etc

YOU RECEIVE:

  • Casual and diverse office environment where colleagues come from over 30 countries
  • Competitive salary
  • Flexibility and home-office opportunities
  • Two additional days off for voluntary jobs
  • Access to Thomson Reuters products with real-time economic data
  • Wellbeing scheme including private healthcare, pension, Multisport card and more
  • High standards of ethics in the workplace

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.


Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit thomsonreuters.com/careers.

More information about Thomson Reuters can be found on thomsonreuters.com.



Locations
Gdynia-Poland
Req #: JREQ088362
Locations: Gdynia-Poland
Job Function: Technology Operations
Apply Now    
Link for schema