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Contract and Business Analytics Specialist

Thomson Reuters Customer Service & Support 10/20/2017 6:41:19 AM London, London United Kingdom
Job Description

Role Summary:

We are the leading source of intelligent information for the world's businesses and professionals, providing customers with competitive advantage. Intelligent information is a unique synthesis of human intelligence, industry expertise and innovative technology that provides decision-makers with the knowledge to act, enabling them to make better decisions faster. We deliver this must-have insight to the financial and risk, legal, tax and accounting, intellectual property and science and media markets, powered by the world's most trusted news organization.

The Global Customer Operation (GCO) team is based in London and Gdynia and are responsible for the lifecycle management of News Agency contracts worldwide.

Working from in-depth knowledge of News Agency products and contract protocols, GCO draft and review contracts, implement Media Commercial Policy and perform the gatekeeper role ensuring business compliance.  Using contract data, this role will generate reports, offering insight and analytics on all aspects of the News Agency business. 

Major Responsibilities / Accountabilities:

Working with Account Managers around the world, you will manage the end to end life of News Agency contracts. This includes:

  • Drafting and reviewing contracts
  • Applying Commercial Policy, Compliance protocols
  • Own the contracting process from draft to signature
  • Services permissioning
  • Working with contract database, inputting contracts,
  • Running reports and analytics
  • Working on Compliance reconciliations

Working with a global team, the post requires a high level of attention to detail and accuracy, capable of self-motivated task management, working to deadlines, good communication skills and the ability to work as part of a team as well as taking initiative in a dynamic and pressured environment.

Key Relationships:

  • GCO team (London and Gdynia)
  • Finance and Tax
  • Sales
  • Product
  • Service and Support
  • Technical / Platform delivery
  • Business Development
  • Channel Partnerships

Technical /Professional Skills & Competencies:

  • Experience of databases and reporting tools
  • Word, Excel, PPT etc

Essential Skills:

  • Contract experience
  • Experience of working within commercial policy, legal and compliance environment
  • Experience of operational technologies, databases, advanced Excel
  • Experience of business analytics and data reporting
  • Good numeracy
  • Good written English language skills, for drafting legal documents
  • Good communication skills, specifically dealing with global internal and external customers
  • Attention to detail
  • Good organizational skills
  • Ability to prioritise work under pressure
  • Ability to self-motivate and meet targets
  • Team player

Desired Skills:

  • Experience of the news and media industry
  • Additional languages
  • Experience of working with teams worldwide
  • Experience of Tableau reporting tool
  • Advanced Excel

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit

More information about Thomson Reuters can be found on

London-United Kingdom
Req #: JREQ088318
Locations: London-United Kingdom
Job Function: Customer Service & Support
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