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Site Support Engineer

Thomson Reuters Technology Development 4/5/2018 3:14:39 PM St. Louis, MO United States of America
Job Description

Thomson Reuters: The Answer Company

The intelligence, technology and human expertise you need to find trusted answers.

Site Support Engineers in F&R are responsible for ensuring the global availability of our most important Real-Time products and services.

We place a high degree of trust and responsibility in the hands of our SSE’s.

It is likely that no Engineers possess all of the skills on this page, we are seeking for individuals who have the required core-skills, will master some, and are willing to learn the vast majority.

Will you join us?

The Site Support Engineer Role

SSE’s are engineers with the right mix of knowledge and skills in software engineering (i.e. Programming, data structures and algorithms) and systems engineering (i.e. applying scientific principles of experimentation and observation to entire systems to improve reliability, performance and operability).

We constantly evaluate our products before and aft4er production releases to prevent, identify and fix problems that impact service availability in deploying, configuring, monitoring, recovering and scaling.

We dedicate at least 50% of our time 'engineering away' problems both, directly and through pairing and mentoring.

We work side-by-side with SREs in our team applying software engineering principles to resolve problems impacting service uptime or our operational efficiency.

Our SSE Culture

We troubleshoot, resolve and prevent issues through technical knowledge and the use of internally developed tools.

We seek to eliminate manual and repetitive operations tasks at every opportunity by exploiting open source tools, contributing to open source projects and building new tools when required.

We value technical curiosity, creative thinking and a great learning ability above proficiency with a specific toolset.

As an SSE you will:

  • Engage in and improve the whole lifecycle of Real-Time services—from inception and design, through automation, operation and refinement
  • Practice sustainable incident response and blameless postmortems analyzing incidents, applying critical thinking and providing creative solutions
  • Recovery manage service issues
  • Schedule, plan, create and deploy changes for new software implementations and fixes
  • Scale systems sustainably through mechanisms like automation, and evolve systems by implementing changes that improve reliability and velocity

Required Core skills:

  • Programming in at least one language such as: Java, C#, Javascript, Python or Ruby - experience with other languages is also valuable such as Shell scripting, PowerShell, PERL or PHP.
  • Systems configuration and administration: Windows or Linux.
  • Basic networking knowledge (Network+ or equivalent training desired)
  • Analyzing and discovering how all components of a distributed system work together using a broad range of skills and tools.

Possess or will learn quickly

  • Applying an evidence based approach to solving system problems and in real time to provide the fastest path to service recovery
  • System and software configuration management using tools such as puppet, chef or ansible
  • Cloud technologies and platforms such as AWS or Azure using API or configuration tools

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit

More information about Thomson Reuters can be found on

St. Louis-Missouri-United States of America
Req #: JREQ102463
Locations: St. Louis-Missouri-United States of America
Job Function: Technology Development
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