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Content Support Analyst

Thomson Reuters Technology Development 4/5/2018 2:22:48 AM Manila, Philippines
Job Description

Position Overview:

Participates in a Content Operations team and assists in preparation of data for publishing products in print and/or electronic form. Performs support for publishing products and systems (editorial utilities or, print or online-based rendering systems) by analyzing and trouble-shooting problems, and identifying and implementing solutions. Collaborates in the identification and implementation of system enhancements and provides input and rollout assistance for new system and application development. Provides training and feedback to help users increase their technical knowledge and skills. Provides any other production and administrative support as required.


1. Production, Project Management and Administration

  • Publishing: Performs duties such as typesetting, lay-out, analyzing, keying, converting, coding, copy reading, editing, merging, rendering, loading, or validation of data. Supports team publishing goals by meeting deadlines.
  • Quality Control: Responsible for accuracy and completeness of work product. All work will be checked until competent process knowledge is developed.
  • Content Acquisition: Duties may include acquisition of manuscripts or core content, analysis of manuscripts and electronic files, coding (mark-up of data) and resolving coding errors, manuscript editing, compiling and editing of content, proofreading and copy reading, quality control and verification.
  • Manages and prioritizes multiple and sometimes competing tasks, and manages project responsibilities. Consistently meets deadlines and shows autonomy in completing tasks with some technical and management guidance
  • Proactively seek out process improvements, automation opportunities and cost reductions.
  • Supports activities associated with the integration of formal development methodologies into group efforts.

2. Technical

  • Performs analytical problem-solving and works towards solving complex problems independently
  • Attends on-going training for new applications and utilities as necessary to maintain proficiency in all applicable administration tools.
  • Maintains a working knowledge of the major software applications, tools and technologies and the network environment used regularly for business functions at Thomson Reuters.
  • Act as liaison with programming staff to test programs, JCL, macros, office automations and move applications or programs into production
  • Technology expertise is geared towards the operational aspects of Content Operations.
  • Develops and executes process improvements needed to enhance production workflow
  • Provides input for designs, functional specifications, and project requirements
  • Participates in on-going cross-training to ensure proper level of customer support

3. Leadership and Communication

  • Exemplifies excellent customer service skills and exhibits professional behavior with end-users and peers.
  • Interacts and collaborates with team members in a cooperative spirit.
  • Contributes to activities associated with increasing customer service within the group.
  • Reports and addresses problems affecting production processes or applications supported by the team.
  • Develop, write, and maintain documentation for applications and procedures.
  • Provides training as needed to co-workers, production staff and customers.
  • Reports and addresses problems affecting production processes or applications supported by the team.
  • Make recommendations and requests to obtain needed resources from other technical support areas or programming staff as required.

4.  Business Acumen and Strategy

  • Maintains a general knowledge of Thomson Reuters product lines.
  • Maintains an understanding of the end-user community (i.e., understands how technology impacts the end-user community)
  • Maintains an understanding of how technical solutions impact strategic business goals
  • Maintains general knowledge of company product lines


  • University/College degree required. Technical/Programming degree preferred.
  • Excellent written and verbal English and communication skills with the ability to communicate effectively.
  • Strong learning agility.  Able to learn quickly and apply knowledge to increasingly complex and changing work.
  • Ability to prioritize and stay focused while dealing with multiple assignments and tasks.
  • Detail-oriented with an aptitude for analysis and problem solving on an individualized level and within the context of a       team environment.
  • Familiarity of legal terminology and court, legislative, and regulatory levels are desirable.
  • Working knowledge of one or more markup languages: SGML, HTML, XML.
  • Has UNIX scripting experience
  • Knowledgeable in PL/SQL.
  • Can act as Level 2 ongoing support
  • Working knowledge of the MS Office Suite
  • Availability to work with various culture and people from different countries
  • Good communication skills
  • Willing to work in a shifting schedule
  • Willing to work in McKinley Hill, Taguig

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit

More information about Thomson Reuters can be found on

Req #: JREQ102424
Locations: Manila-Philippines
Job Function: Technology Development
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