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Implementation Analyst

Thomson Reuters Professional & Consulting Services 3/14/2018 7:57:11 AM London, United Kingdom
Job Description

Job Posting End Date: 28 March 2018

Business Unit: Tax and Accounting

The Tax & Accounting business of Thomson Reuters is the leading provider of technology and information solutions, as well as integrated tax compliance software and services to accounting, tax and corporate finance professionals in accounting firms, corporations, law firms and government. Headquartered in New York, Tax & Accounting has major operations in Ann Arbor, Dallas, Hyderabad, London, Sydney, and Toronto.

Position Title:   Implementation Analyst

Role Summary:  

A wide and varied role working as part of our ONESOURCE AEOI(FATCA/CRS) Professional Services team to implement the software for our clients.

The role does not require previous experience in Tax or Risk software or in developing or implementing technology solutions, but a willingness to learn is essential.

Product:  FATCA / CRS

FATCA (“Foreign Account Tax Compliance Act”) is a piece of legislation enacted by the United States. It requires non-US financial institutions such as banks to disclose to the IRS details of accounts they maintain for US account holders – the aim being for the IRS to be able to identify individuals and companies that might be evading tax and take appropriate action against them. CRS (“Common Reporting Standard”) is a forthcoming global initiative that will allow all participating countries’ tax authorities to share this kind of data with each other.

The Thomson Reuters FATCA / CRS solution is a web-based software product licensed by financial institutions around the world to assist them in complying with these requirements. The product platform consists of a SQL Server database; a website (written in PHP and .NET); and various other .NET components. Clients integrate with the software using flat file CSV imports, web services and proprietary API’s.

Major Responsibilities / Accountabilities:

  • Work with clients on implementations of the Thomson Reuters for FATCA/CRS/AEOI  solutions, for example to:
  • Define  and document client requirements
  • Develop new solutions to support the implementation
  • Provide training for users of the software and develop training materials
  • Roll out the solution to end users and provide post-implementation support
  • Accurately record time and materials and contribute to customer billing cycles
  • Define, develop and implement systems and data integration points
  • Assist QA team with execution of test plans when required, including installation of the system
  • Support and provide input into the sales process
  • Assist  the client support function in resolution of escalated support cases

Key Relationships:

The Implementation Analyst will report into the Implementation Manager and will work closely with other members of the wider FATCA / CRS product team (Product Management, Development, QA, Support and Sales).


Technical /Professional Skills & Competencies:

Essential Skills:

  • Strong communication skills to be able to present to clients
  • A proven understanding of technology
  • Strong analytical skills for problem solving
  • Exceptional attention to detail, an organised and methodical approach to work and ability to handle multiple tasks
  • Good problem-solving, communication and interpersonal skills
  • Enthusiastic and willing to work in a fast paced environment
  • Ability to work effectively both in a team environment and independently

Desired Skills:

  • Experience with software programming languages (including SQL, XML, HTML and PHP)
  • Work experience in customer facing environment

Education/ Certifications:

  • Bachelor's degree or equivalent (ideally in mathematics, computing or science)
  • ‘A’ Levels (A to C grades), or equivalent

At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

To learn more about what we offer, please visit

More information about Thomson Reuters can be found on

London-United Kingdom
Req #: JREQ100121
Locations: London-United Kingdom
Job Function: Professional & Consulting Services
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