Document Automation Specialist
(Pre-and Post-Sale Contract Express Technical Specialist and Consultant)
Contract Express is a document assembly and automation solution used by some of the world’s largest law firms & corporations. The U.S. services team for Contract Express is a product-dedicated small team providing a mixture of support and consulting services to blue chip clients. With a heritage of personal and exceptional quality technical support and consultancy, we are looking for a new team member to assist with the increased demand for Contract Express support.
The candidate has the ability to work remotely, anywhere within the United States. This person must be able to work until 4:00pm PST to fit our clients’ needs.
The Document Automation Specialist is responsible for providing pre- and post-sale training and consulting to users of Contract Express, leading/coaching users through automation projects, and providing automation services directly to our customer base. This will require you to develop expertise with Contract Express and be able to effectively communicate technical and non-technical information to ensure that users’ questions and issues are quickly and professionally resolved. This goes far beyond traditional first line support and you will develop close relationships with users and be expected to convey the professionalism and competence of an expert and consultant.
Major Responsibilities / Accountabilities:
At Thomson Reuters, we believe what we do matters. We are passionate about our work, inspired by the impact it has on our business and our customers. As a team, we believe in winning as one - collaborating to reach shared goals, and developing through challenging and meaningful experiences. With more than 45,000 employees in more than 100 countries, we work flexibly across boundaries and realize innovations that help shape industries around the world. Making this happen is a dynamic, evolving process, and we count on each employee to be a catalyst in driving our performance - and their own.
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
Intrigued by a challenge as large and fascinating as the world itself? Come join us.
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